Patient Access Representative | South University Orthopedics | 40 hrs/wk

Sanford Health•Sanford, ND

About The Position

Sanford Health is hiring a Patient Access Representative for South University Orthopedics. The orthopedics team supports scheduling and registration in a fast-paced atmosphere. The position will work mainly within Foot & Ankle and cross-train to support other areas. Hours are between 7:30 a.m. and 5 p.m., based on department needs. The primary responsibility is to provide extraordinary customer service and a welcoming, safe experience for patients, whether by phone or in the clinic. Duties may include patient registration, scheduling, referrals and pre-authorizations, appointment coordination, and additional administrative and patient-support tasks.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and capture required signatures.
Establish and assign financial responsibility and assist with arrangements according to applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and office duties such as copying and faxing.