Patient Access Representative | South University Eating Disorders & Weight Mgmt Clinic | 40 hrs/wk

Sanford Health•Fargo, ND

7d•$16 - $23

About The Position

The Patient Access Representative provides customer service to patients and serves as a first point of contact, creating a welcoming and safe experience in person or by phone. The role includes patient registration, scheduling, referrals, and related administrative duties at the South University Eating Disorders & Weight Management Clinic. Registration and scheduling involve both patient-facing interactions and behind-the-scenes work. The position is scheduled for 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m., with no weekends or holidays.

Requirements

High school diploma or equivalent preferred; post-secondary education is helpful.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential; six months of customer service experience is desired.
Ability to multitask and attention to detail.
Excellent communication skills and ability to work as a team player.
Medical terminology is helpful.
BLS certification may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical office experience.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall lists and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.