Patient Access Representative | South University Eating Disorders & Weight Mgmt Clinic | 40 hrs/wk

Sanford Health•Fargo, ND

About The Position

Sanford Health is seeking a Patient Access Representative to provide extraordinary customer service and create a welcoming, safe patient experience in person and by phone. The position combines patient-facing registration with scheduling, referrals, and other administrative work. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with no weekends or holidays, for 40 hours per week. The stated salary range is $16.25 to $23.00. Registration duties include greeting patients, verifying demographics, preparing and routing documents, explaining paperwork and obtaining signatures, establishing financial responsibility, assisting with payment arrangements, collecting payments, and resolving registration errors or denied insurance claims. Scheduling duties include coordinating appointments with providers and nursing staff, obtaining referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and operating a multi-line phone. Additional duties may include preparing charts, organizing provider documents, assisting with patient financial assistance, maintaining visit and account information, administering assessments, coordinating telemedicine appointments, making appointment reminder calls, handling hospital admissions, and performing office tasks such as copying and faxing.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
Ability to multitask and attention to detail.
Excellent communication skills and ability to work as a team player.
BLS certification may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Experience in a medical office setting is preferred.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out, and operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance, as needed.
Track patient visits and manage health information on patient accounts, as needed.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Assist with hospital admissions and office duties such as copying and sending faxes, as needed.