Patient Access Representative | Southwest Children's Clinic | 20 hrs/wk

Sanford Health•Fargo, ND

1d•Onsite

About The Position

The Patient Access Representative provides customer service to patients and helps create a welcoming and safe experience in the clinic or by phone. The Southwest Children's Clinic is a moderate- to fast-paced department focused primarily on registration, with some scheduling and general office duties. The schedule is Monday and Wednesday from 3:00 p.m. to 7:30 p.m., every other Friday from 3:00 p.m. to 7:30 p.m., and every other Saturday and Sunday from 8:00 a.m. to 5:00 p.m. The role is scheduled for 20 hours per week, with a varying shift.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
Medical terminology is helpful.
A Basic Life Support (BLS) certification may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect copayments, prepayments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services and check patients in and out.
Operate a multiline phone; resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and general office duties such as making copies and sending faxes.