Patient Access Representative | Southwest Children's Clinic | 20 hrs/wk

Sanford Health•Fargo, ND

1d•$16 - $23

About The Position

The Patient Access Representative provides customer service to patients as their first point of contact, creating a welcoming and safe experience by phone or in the clinic. The Southwest Children's Clinic is a moderate-to-fast-paced department focused mainly on registration, with some light scheduling and general office duties. The role is scheduled Monday and Wednesday from 3:00 p.m. to 7:30 p.m., every other Friday from 3:00 p.m. to 7:30 p.m., and every other Saturday and Sunday from 8:00 a.m. to 5:00 p.m., for 20 hours per week.

Requirements

One year of work experience, preferably in a medical office setting.
Essential customer service skills.
Six months of customer service experience desired.
Medical terminology is helpful.
High school diploma or equivalent preferred.
May require BLS certification for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical office work experience is preferred.
Medical terminology is helpful.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain signatures on required paperwork.
Establish and assign financial responsibility and assist with arrangements in accordance with policies and procedures.
Collect copayments, prepayments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct preauthorization.
Arrange interpreter services.
Check patients in and out.
Operate a multiline phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and general office duties, such as copying and faxing.