Patient Access Representative, Float | Amber Valley/Varies | 40 hrs/wk

Sanford Health•Moorhead, ND

About The Position

The Patient Access Representative provides customer service to patients at the clinic or by phone, creating a welcoming and safe environment. This float position supports patient registration and scheduling at multiple Sanford Health clinics, including Eating Disorders and Weight Management, Child Behavioral Health, Adult Behavioral Health, and Substance Use Disorder departments. The schedule is Monday through Friday, with hours varying between 7:15 a.m. and 5:00 p.m.; there are no weekends or holidays. The position is scheduled for 40 hours per week.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with financial arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals, conduct pre-authorizations, and arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.