Patient Access Representative & Switchboard Operator

Sanford Health•Iron Mountain, MI

3d•$17 - $23

About The Position

Sanford Health is seeking a motivated, detail-oriented Patient Access Representative & Switchboard Operator for Marshfield Medical Center-Dickinson. The Patient Access Representative collects registration data and accurately identifies, interviews, admits, and registers patients while providing exceptional customer service. The Switchboard Operator manages internal and external phone traffic, receives and directs patients and visitors, provides routine hospital information, monitors the hospital alarm system, and performs billing support, clerical, and data-entry work for hospital departments. The role uses computer, phone, information, and software systems to support accurate, efficient operations. One-on-one training and a supportive team are offered. This is a part-time union position with a scheduled 20 hours per week and a part-time FTE range of 0.5–0.99. Shift lengths are 8, 10, or 12 hours, with start times varying from 6:00 a.m. to 4:00 p.m. or as assigned, including weekend rotation. Overtime status applies at 12 or more hours in one day or 40 or more hours in one work week. The salary range is $17.11–$22.52.

Requirements

Windows-based computer experience.
Excellent communication and interpersonal skills.
Ability to handle changing working conditions, large volumes, and a variety of tasks.
Ability to take initiative, exercise good judgment, and demonstrate resourcefulness in problem solving.
Ability to prioritize and organize multiple tasks.
Direct customer service experience in a professional business setting.
Experience working with a business-oriented computer program.
Regular attendance and ability to meet ongoing competency requirements.

Nice To Haves

One year of experience in an office setting.
Knowledge of medical insurance.
One year of experience in a healthcare facility, including direct patient contact and customer service.
Certified Health Access Associate (CHAA) certification.

Responsibilities

Collect registration data to accurately identify, interview, admit, and register patients.
Provide exceptional customer service to patients, visitors, and other customers.
Operate computer and phone systems to input or retrieve patient information accurately.
Verify and update insurance cards, eligibility, and other billing-related documents, and complete assigned work-list activities in a timely manner.
Enter appointment information as needed to facilitate registration at walk-in desks and perform scheduling duties depending on the setting.
Prepare and complete patient documents, including obtaining signatures on forms and consents.
Provide patients with information about Financial Assistance, the patient bill of rights, and the Notice of Privacy Practices.
Collect non-covered amounts and personal amounts due for planned visits, and meet productivity benchmarks and department standards, including point-of-service collections and insurance eligibility.
Operate telecommunication systems to manage internal and external phone traffic effectively and efficiently.
Receive patients and visitors, determine their needs, and direct them appropriately; provide routine hospital information when appropriate.
Monitor the hospital alarm system.
Perform billing support aide, clerical, and data-entry functions for hospital departments as assigned.
Use available information systems and software applications to maximize efficiency and accuracy.
Train new staff in job-specific tasks and effective use of information systems.
Stay current on policy and procedure requirements and proactively share information with team members.
Maintain regular attendance and meet ongoing role competency requirements.
Perform other duties as assigned.