Patient Access Representative | Broadway Switchboard Operator | 40 hrs/wk

Sanford Health•Fargo, ND

13h

About The Position

Sanford Health is hiring a Patient Access Representative for a behind-the-scenes role facilitating incoming call transfers within its facilities and launching emergency codes across three medical campuses. The position also provides patient access support and customer service, with the goal of creating a welcoming and safe experience for patients by phone or in the clinic. Responsibilities may include registering patients, coordinating appointments and referrals, handling patient payments and financial arrangements, operating a multi-line phone, and supporting administrative and health-information tasks. The schedule is 8:30 a.m.–5 p.m. Monday, Wednesday, Thursday, and Friday, plus every other Saturday and Sunday from 7 a.m.–3:30 p.m. The role also rotates three holidays per year. It is a non-union position with 40 scheduled hours per week. The listed salary range is $16.25–$23.00.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Facilitate incoming call transfers within facilities and launch emergency codes across three medical campuses.
Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account payments.
Address and resolve registration errors or denied insurance claims through registration work queues, as needed.
Coordinate and schedule appointments with nursing teams and providers, including coordinating provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone and, as needed, resolve work queue issues, manage recall and waitlists, call codes, and page providers.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and office duties such as copying and faxing.