Patient Access Coordinator (40 hrs/wk)

Rothman Orthopaedics•Orlando, FL

3d•Remote

About The Position

The Patient Access Coordinator is a remote role responsible for efficiently handling incoming telephone calls and triaging calls throughout the organization. The coordinator serves as the first point of contact for patients who need assistance, creates patient records, and routes calls to messages or appointment scheduling according to patient needs. The role requires professionalism, patience, adherence to established policies and scripts, and achievement of department productivity and quality standards. Applicants must live within 50 miles of the Orlando, Florida address provided and may be required to work onsite if attendance or performance issues arise. Equipment pickup is required.

Requirements

High school diploma or GED.
At least 1 year of high-volume call center experience.
Intermediate computer skills.
Reliable high-speed internet access and Wi-Fi connection.
Must live within 50 miles of 265 E Rollins St, Suite 11100, Orlando, FL 32804.
Must pick up equipment.
Attendance or performance issues may require onsite work.

Nice To Haves

Knowledge of medical terminology is highly preferred.

Responsibilities

Answer inbound calls in a fast-paced environment.
Serve as the first point of contact for patients seeking assistance.
Create patient records, triage calls, and send messages or schedule appointments based on patient needs.
Demonstrate professionalism and patience when handling calls.
Maintain department productivity and customer satisfaction levels, including meeting or exceeding monthly scorecard expectations.
Escalate calls to a supervisor or other departments as necessary.
Answer questions regarding patient appointments.
Perform other duties and assist on additional lines as assigned by the manager.
Follow established policies, procedures, and scripts to meet call-time and quality standards.
Exemplify the organization's desired culture and philosophies.