Patient Access Coordinator (40 hrs/wk)
About The Position
The Patient Access Coordinator is a remote position responsible for efficiently handling incoming telephone calls and triaging calls throughout the organization. The coordinator serves as the first point of contact for patients, creates patient records, routes calls, sends messages, and schedules appointments according to patient needs. The position is based on a 40-hour workweek, Monday through Friday, with hours between 8:00 a.m. and 6:00 p.m. The employee must live within 50 miles of the specified Orlando address and may need to pick up equipment. Attendance or performance issues may require on-site work.
Requirements
- High school diploma or GED.
- At least 1 year of high-volume call center experience.
- Intermediate computer skills.
- Reliable high-speed internet access and Wi-Fi connection.
- Must live within 50 miles of 265 E Rollins St, Suite 11100, Orlando, FL 32804.
Nice To Haves
- Knowledge of medical terminology.
Responsibilities
- Answer inbound calls in a fast-paced environment.
- Serve as the first point of contact for patients needing assistance.
- Create patient records, triage calls, and send messages or schedule appointments based on patient needs.
- Demonstrate professionalism and patience when handling calls.
- Maintain department productivity levels and meet or exceed monthly scorecard expectations.
- Escalate calls to a supervisor or other departments as necessary.
- Answer questions regarding patient appointments.
- Perform other duties and assist on additional lines as assigned by the manager.
- Follow established policies, procedures, and scripts to meet call-time and quality standards.
Benefits
- Competitive pay.
- Comprehensive health and dental benefits.
- Tuition reimbursement.
- Paid time off.
- Retirement savings plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
