Patient Access Representative & Switchboard Operator | PRN

Sanford Health•Iron Mountain, MI

5d•$17 - $23

About The Position

The Patient Access Representative collects registration data to accurately identify, interview, admit, and register patients while providing exceptional customer service. The role uses computer and phone systems to input or retrieve patient information, verify and update insurance eligibility and billing documents, complete assigned work lists, enter appointment information as needed, and prepare patient documents and obtain signatures. It also informs patients about financial assistance, patient rights, and privacy practices, collects amounts due for planned visits, and meets productivity and department standards. Scheduling duties may be performed depending on the setting. The Switchboard Operator operates telecommunications systems to handle internal and external phone traffic, receives and directs patients and visitors, provides routine hospital information, and monitors the hospital alarm system. The role also performs billing support, clerical, and data-entry functions for hospital departments; uses available systems and software to support efficiency and accuracy; trains new staff on job-specific tasks and information systems; and shares current policy and procedure information with team members. Regular attendance and ongoing role-specific competency are required for both functions.

Requirements

Windows-based computer experience.
Excellent communication and interpersonal skills.
Ability to handle changing working conditions, large volumes, and a variety of tasks.
Ability to take initiative, exercise good judgment, and demonstrate resourcefulness in problem solving.
Ability to prioritize and organize multiple tasks.
Direct customer service experience in a professional business setting.
Experience working with a business-oriented computer program.
Previous experience in an office setting of one year is preferred.
Knowledge of medical insurance and one year of experience in a healthcare facility, including direct patient contact and customer service, are preferred.
Certified Health Access Associate (CHAA) certification is preferred.

Nice To Haves

One year of experience in an office setting.
Knowledge of medical insurance.
One year of experience in a healthcare facility, including direct patient contact and customer service.
Certified Health Access Associate (CHAA) certification.

Responsibilities

Collect registration data to identify, interview, admit, and register patients accurately.
Provide customer service to patients and other customers.
Use computer and phone systems to input or retrieve patient information.
Verify and update insurance cards, eligibility, and billing-related documents; complete assigned work-list activities in a timely manner.
Enter appointment information as needed to facilitate registration at walk-in desks and perform scheduling duties when applicable.
Prepare patient documents and obtain signatures on forms and consents.
Provide information about financial assistance, patient rights, and privacy practices.
Collect non-covered amounts and personal amounts due for planned visits, and meet department productivity and collection standards.
Operate telecommunications systems to handle phone traffic efficiently.
Receive and direct patients and visitors and provide routine hospital information when appropriate.
Monitor the hospital alarm system.
Perform billing support, clerical, and data-entry functions for hospital departments as assigned.
Use available systems and software applications to support efficiency and accuracy.
Train new staff in job-specific tasks and effective use of information systems.
Stay current on policy and procedure requirements and proactively share information with team members.
Maintain regular attendance and meet ongoing competency requirements.