Patient Access Representative - PRN

Mercy • Perry, GA

8d

About The Position

The Patient Access Representative is often the first point of contact for patients and is expected to represent Mercy through excellent customer service and compassion, while performing duties in keeping with Mercy’s mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities, which may include scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative obtains and enters accurate patient information into the patient record and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements. This is a PRN position at Mercy Hospital Perry, with days, evenings, and nights, plus rotating holidays and weekends.

Requirements

• High school diploma required; some college is helpful.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge of and experience with various computer systems.
• Ability to use a 10-key calculator and computer keyboard.

Nice To Haves

• One to three years of clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college is helpful.

Responsibilities

• Facilitate patients’ entry into Mercy facilities, including scheduling and registration as applicable.
• Verify benefits and pre-certification and assist with financial clearance, including pre-visit collection.
• Obtain accurate patient data and enter it into the patient record.
• Represent Mercy with compassionate, high-standard customer service and perform duties consistent with Mercy’s mission, values, and service standards.
• Maintain knowledge and competence concerning insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements.

Benefits

• Medical, dental, and vision coverage for team members working 32 or more hours per pay period.
• Paid time off for team members working 32 or more hours per pay period.
• Tuition support for team members working 32 or more hours per pay period.
• Matched retirement plans for team members working 32 or more hours per pay period.

What This Job Offers

• Education Level: High school or GED