Patient Access Representative (PRN)

St. Tammany Parish Hospital • Bush, LA

11d

About The Position

Patient Access Representatives are primarily responsible for efficiently and orderly checking patients in and out. They prioritize patient throughput and customer service, schedule appointments, and verify insurance during registration as appropriate. They collect accurate patient information while maintaining its confidentiality and informing patients of their rights under HIPAA regulations and company policy. They answer multiline phones and direct calls politely and courteously, collect copayments and patient balances, and scan or file documents into the medical record as needed.

Requirements

• Ability to operate a computer, copier, and fax machine.
• Good communication skills and patience.
• Previous medical terminology.
• Willingness to learn all aspects of the office and work as a team player.
• Ability to work well with others in a very busy environment.
• Maintain a professional demeanor at all times.
• Good physical health; able to stand, sit, or walk for long periods and lift at least 10 pounds.
• Ability to work with a moderate level of noise.

Nice To Haves

• Medical office experience is preferred.
• High school diploma or GED; proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.

Responsibilities

• Check patients in and out efficiently and in an organized manner.
• Prioritize patient throughput and customer service.
• Schedule appointments and verify insurance during registration as appropriate.
• Collect accurate patient information while maintaining confidentiality and informing patients of their rights under HIPAA regulations and company policy.
• Answer multiline phones and direct calls politely and courteously.
• Collect copayments and patient balances.
• Scan or file documents into the medical record as needed.

What This Job Offers

• Education Level: No Education Listed