Patient Access Representative (PRN)

St. Tammany Parish Hospital • Bush, LA

2d • Onsite

About The Position

Patient Access Representatives at St. Tammany Health System are primarily responsible for efficient, organized patient check-in and check-out, with patient throughput and customer service as priorities. The role includes scheduling appointments, verifying insurance during registration as appropriate, collecting accurate patient information while protecting its confidentiality, and ensuring patients are aware of their rights under HIPAA regulations and company policy. Representatives answer and direct multiline phone calls politely, collect copayments and patient balances, and scan or file documents into the medical record as needed. The position is PRN, with scheduled weekly hours to be determined. The listed work shift is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Ability to operate a computer, copier, and fax machine.
• Good communication skills and a great deal of patience.
• Willingness to learn all aspects of the office and be a team player.
• Ability to work well with others in a very busy environment.
• Ability to maintain a professional demeanor at all times.
• Good physical health and ability to stand, sit, or walk for long periods.
• Ability to lift at least 10 pounds.
• Ability to work with a moderate level of noise.

Nice To Haves

• Medical office experience.
• Previous medical terminology knowledge.
• High school diploma or GED; proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.

Responsibilities

• Complete efficient and organized patient check-in and check-out.
• Prioritize patient throughput and customer service.
• Schedule appointments.
• Verify insurance during registration as appropriate.
• Collect accurate patient information and maintain its confidentiality.
• Ensure patients are aware of their rights under HIPAA regulations and company policy.
• Answer multiline phones and direct calls politely and courteously.
• Collect copayments and patient balances.
• Scan or file documents into the medical record as needed.
• Learn all aspects of the office and work as a team player.

What This Job Offers

• Education Level: No Education Listed