Patient Access Representative | PRN

Sanford Health•Rapid City, SD

19h

About The Position

Sanford Health is seeking a Patient Access Representative to provide customer service to patients and create a welcoming, safe experience in person or by phone. This PRN position has varying hours as needed, Monday through Friday, between 7:00 a.m. and 5:30 p.m. The role includes patient registration, scheduling, and related administrative and patient-support duties. Registration duties include greeting patients, verifying demographics, creating and routing documents or electronic forms, explaining paperwork and capturing signatures, establishing financial responsibility, assisting with payment arrangements, collecting payments, and potentially resolving registration errors or denied insurance claims. Scheduling duties include coordinating appointments with providers and nursing teams, coordinating provider schedules, obtaining referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and operating a multi-line phone. Additional duties may include addressing work queues, managing recalls and waitlists, paging providers, preparing charts, organizing provider documents, assisting with patient financial assistance, tracking visits and account health information, administering assessments, coordinating telemedicine appointments, making reminder calls, assisting with hospital admissions, and performing office tasks such as copying and faxing.

Requirements

One year of work experience; preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographics.
Create, scan, and route documents or electronic forms; explain documents and capture required signatures.
Establish and assign financial responsibility and assist with arrangements according to policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address registration work queue issues, registration errors, or denied insurance claims as needed.
Coordinate and schedule appointments with nursing teams and providers, including provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers as needed.
Prepare and coordinate charts and organize supporting provider documents as needed.
Initiate and collaborate on patient financial assistance as needed.
Track patient visits and health information management on patient accounts as needed.
Compile, distribute, administer, and score assessments as needed.
Coordinate telemedicine appointments and make appointment reminder calls as needed.
Assist with hospital admissions and office duties such as making copies or sending faxes.