Patient Access Representative PRN

Winnebago Comprehensive Healthcare System•Winnebago, NE

2d•Onsite

About The Position

The Patient Access Representative (PAR) is responsible for clerical and administrative support, including registration and eligibility services. This role is the primary point of contact for patients, responsible for obtaining and processing demographic and insurance information. In both the Outpatient Clinic and Emergency Department, the PAR collects comprehensive and compassionate demographic, third-party resource, and clinical information necessary to register patients for services at Twelve Clans Unity Hospital. This is a PRN (as needed) position, with shifts during daytime or overnight hours. The qualified candidate will cover shifts during periods of short staffing or for specific tasks, and is required to work a minimum of three shifts every 30 days.

Requirements

High School Diploma or Equivalency plus 2 years’ experience in the healthcare profession
Working knowledge of the eligibility requirements of the Winnebago Comprehensive Healthcare System program
Knowledge of whether documented proof offered meets WCHS requirements
Demonstrated knowledge of medical terminology
Knowledge of interview techniques
Knowledge of the Privacy Act of 1974, and use of confidential information and health records
Knowledge of third party resources (Medicaid, Medicare, Veterans Benefits, SSI, etc.)
Skilled in practical use of electronic systems to provide general clerical office support
Knowledge of patient registration systems
Strong organizational and multi-tasking skills
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
Ability to read, write, and speak the English language fluently
Ability to continually and effectively employ professional verbal and written communications skills.

Responsibilities

Perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, and other staff of the hospital.
Receive and relay incoming/outgoing telephone, intercom, and electronic messages.
Maintain appointments and clinic availability listings using RPMS and Moonwalk scheduling package, reviewing for completeness and accuracy of data, and ensuring signatures on all required documents.
Interview patients to obtain information to determine eligibility and initiate or reactivate health records.
Collect and verify third-party eligibility coverage.
Prepare charts and assist with monthly reports to the Supervisor as requested.
Maintain patient confidentiality at all times.
Access the correct medical record number on each patient to avoid creating duplicate medical record numbers, ensuring accuracy of data entry.
Work closely with Patient Benefits Coordinators in identifying patients eligible for third-party resources.
Perform other duties as assigned.