Patient Access Representative PRN

Winnebago Comprehensive Healthcare System•Winnebago, NE

About The Position

The Patient Access Representative (PAR) provides clerical and administrative support, including patient registration and eligibility services. The role is a key point of interaction with patients, gathering and processing demographic, insurance, third-party resource, and clinical information needed to register patients for services at Twelve Clans Unity Hospital. The PAR supports both the Outpatient Clinic and Emergency Department and works with physicians, physician assistants, nurses, and other hospital staff. This is a PRN (as-needed) position covering shifts or specific tasks during short staffing or other needs. Shifts may occur during daytime hours or overnight. Employees are required to work at least three shifts every 30 days.

Requirements

High school diploma or equivalency.
Two years of experience in the healthcare profession.
Working knowledge of eligibility requirements for the Winnebago Comprehensive Healthcare System program.
Knowledge of whether documented proof meets WCHS requirements.
Demonstrated knowledge of medical terminology and interview techniques.
Knowledge of the Privacy Act of 1974 and appropriate handling of confidential information and health records.
Knowledge of third-party resources, including Medicaid, Medicare, Veterans Benefits, and SSI, to make referrals and respond to patient inquiries.
Practical skill using electronic systems for general clerical office support.
Knowledge of patient registration systems.
Strong organizational and multitasking skills.
Ability to handle confidential information with discretion, adapt to competing demands, and provide a high level of customer/client service.
Ability to read, write, and speak English fluently and use professional verbal and written communication skills.
Ability to work independently and as part of a team; demonstrate reasoning, comprehension, and project-data analysis skills.
Ability to perform normal to light office work, lift up to 10 pounds, walk, stand, and sit for extended periods, and use a computer keyboard, phone, and office equipment.
Prospective employees must sign a declaration regarding arrests and convictions for child abuse or violent felonies and comply with criminal records check requirements under PL 101-630 and PL 101-637, as referenced in the posting.

Responsibilities

Receive and relay incoming and outgoing telephone, intercom, and electronic messages.
Maintain appointments and clinic availability listings using the RPMS and Moonwalk scheduling package.
Review registration and scheduling data for completeness and accuracy and ensure required documents are signed.
Interview patients to obtain information, determine eligibility, and initiate a new health record or reactivate a retired record.
Collect and verify third-party eligibility coverage.
Prepare charts and assist with monthly reports as requested by the Supervisor.
Maintain patient confidentiality and protect confidential information and health records.
Access the correct medical record number for each patient and avoid creating duplicate records.
Work with Patient Benefits Coordinators to identify patients who may be eligible for third-party resources.
Perform other duties as assigned.