Patient Access Representative | PRN

Sanford Health•Rapid City, SD

2d•$16 - $23

About The Position

Sanford Health is hiring a PRN Patient Access Representative to provide customer service to patients and create a welcoming, safe experience as their first point of contact, either by phone or in the clinic. The role includes patient registration, appointment scheduling, coordination with nursing staff and providers, and related administrative and patient-account duties. The position has varying hours as needed, generally between 7:00 a.m. and 5:30 p.m. Monday through Friday, and a scheduled weekly-hours figure of 0.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
A high school diploma or equivalent is preferred; post-secondary education is helpful.
Medical terminology is helpful.
BLS may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect copayments, prepayments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multiline phone.
Resolve work-queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.