Patient Access Representative - PRN

Sanford Health•Rice Lake, WI

1d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration and scheduling functions, with responsibilities varying by location and setting. Some roles focus on registration or scheduling, while others include both, along with additional assigned duties. Registration duties include greeting patients, verifying demographic information, completing registrations and related paperwork, creating electronic files, scanning and routing documents, explaining forms and obtaining signatures, establishing or assisting with financial responsibility, and collecting payments. The role may also address registration work queue issues, denied insurance claims, and registration database maintenance. Scheduling duties include arranging appointments and procedures, coordinating referrals, conducting pre-authorization, arranging interpreter services, checking patients in and out, and coordinating appointments with nursing teams and providers. Depending on the setting, additional responsibilities may include managing provider schedules, work queues, recalls and waitlists; coordinating charts and Telemed appointments; handling financial assistance and prior authorizations; tracking visits; managing account information and reports; administering assessments; entering and verifying charges; making reminder calls; admitting patients; operating multi-line telephones or a switchboard; and performing clerical tasks such as copying, faxing, and ordering supplies. The PAR mentors new representatives and other staff, maintains confidentiality, and promotes professionalism, mutual respect, and cooperation. The role requires excellent customer service, empathy, teamwork, independent work, and professional written communication. The position is PRN, with a variable clinic and hospital schedule that may include weekends, evenings, and overnight shifts. Scheduled weekly hours are 0.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and ability to empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication when making notes.
May require BLS for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information to register and/or schedule them accurately.
Complete registration paperwork, create electronic files, and provide, scan, and route forms and documents.
Educate patients about paperwork and obtain required signatures.
Establish or assist with financial responsibility and collect co-payments, pre-payments, and account payments.
Address registration work queue issues, denied insurance claims, and registration database maintenance as applicable.
Schedule appointments and procedures, obtain and coordinate referrals, conduct pre-authorization, and arrange interpreter services.
Check patients in and out and coordinate appointments with nursing teams and providers.
Manage provider schedules, work queue issues, recalls, and waitlists as applicable.
Perform setting-specific tasks such as coordinating charts and Telemed appointments, tracking visits, managing account information, preparing reports, administering assessments, handling charge entry and verification, making appointment reminder calls, and admitting patients.
Operate multi-line telephones and, depending on location, serve as a switchboard operator by calling codes and paging providers.
Perform clerical duties such as making copies, sending faxes, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and demonstrate professionalism, cooperation, customer service, and empathy.