Patient Access Representative - Broadway Physical Therapy - FT 40hrs/week

Sanford Health•Fargo, ND

1d•$17 - $27

About The Position

The Patient Access Representative supports patient registration and scheduling, with duties varying by location and setting. This position supports scheduling patients at multiple locations in the Fargo metro area for physical therapy services and works in a patient-facing environment, both by phone and in person. The role works an eight-hour day shift scheduled between 7:15 a.m. and 5:30 p.m., for 40 hours per week. Registration duties may include greeting patients, verifying demographic information, completing registrations and paperwork, creating electronic files, scanning and routing documents, explaining forms and obtaining signatures, establishing financial responsibility, arranging payments, and addressing registration work-queue issues. Scheduling duties may include arranging appointments and procedures, coordinating referrals and pre-authorizations, arranging interpreter services, checking patients in and out, coordinating schedules with providers and nursing staff, and managing recall lists and waitlists. Additional duties may vary by setting and can include preparing charts, coordinating financial assistance, tracking visits, maintaining patient account information, producing reports, coordinating telemedicine appointments, maintaining provider schedules, entering and verifying charges, making appointment reminder calls, and handling copying, faxing, or supply orders. The representative serves as a mentor to new representatives and other staff, maintains confidentiality, and provides professional, empathetic customer service while working independently and as part of a team.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work independently and as part of a team.
Ability to maintain confidentiality of sensitive information.
Excellent customer service skills and ability to empathize with patients.
Working knowledge of medical terminology and professional written communication skills for making notes.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Six months of customer service experience is desired.
BLS may be required for certain locations or settings.

Responsibilities

Greet patients and verify demographic information for accurate registration and scheduling.
Complete registration paperwork, create electronic files, and provide, scan, and route required forms and documents.
Explain necessary paperwork to patients and obtain their signatures.
Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, or account-balance payments.
Address registration work-queue issues, including errors, denied insurance claims, and registration database maintenance.
Schedule patient appointments and procedures, coordinate referrals, conduct pre-authorizations, and arrange interpreter services.
Check patients in and out and coordinate appointments with providers and nursing staff.
Coordinate provider schedules and manage work-queue issues, recalls, and waitlists as applicable.
Perform other setting-specific duties, which may include chart preparation, financial assistance coordination, visit tracking, account management, reporting, telemedicine coordination, charge entry and verification, reminder calls, and administrative tasks.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professional, respectful, cooperative interactions.