Patient Access Representative | Physical Therapy | 40 hrs/week

Sanford Health•Eau Claire, WI

2d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration and scheduling. Depending on the setting, the role may involve registration, scheduling, or both, along with additional duties that vary by location. In registration, the PAR greets patients, verifies demographics, completes registrations and related paperwork, creates electronic files, and provides, scans, and routes forms. The PAR explains paperwork and obtains signatures, establishes or assists with financial responsibility arrangements, collects payments, and may resolve registration work-queue issues, denied insurance claims, and database maintenance needs. In scheduling, the PAR schedules appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and offers enrollment in additional resources. The role coordinates appointments with nursing teams and providers and may manage provider schedules, work queues, recalls, and waitlists. Depending on the setting, additional work may include chart preparation, financial assistance coordination, visit tracking, account and health-information management, reports, assessments, Telemed appointments, billing and charge verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies. The PAR mentors new Patient Access Representatives and other staff, maintains confidentiality, and contributes to a respectful and cooperative team environment. The position requires professionalism, empathy, excellent customer service, the ability to work independently and as part of a team, and professional written communication. Schedule: 7:30 AM–5:00 PM, Monday–Friday; 40 scheduled hours per week.

Requirements

High school diploma or equivalent preferred; post-secondary education helpful.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
Medical terminology knowledge helpful.
BLS may be required for certain locations or settings.
Ability to work independently and as part of a team.
Ability to empathize with patients and their situations.
Professional written communication skills.

Nice To Haves

Post-secondary education.
Medical office experience.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information to accurately register and/or schedule them.
Complete registration paperwork, create electronic files, and provide, scan, and route required forms and documents.
Explain necessary paperwork and obtain patient signatures.
Establish financial responsibility or assist with arrangements, and collect co-payments, pre-payments, and account-balance payments.
Address registration work-queue issues, denied insurance claims, and registration database maintenance, as applicable.
Schedule patient appointments and procedures, obtain and coordinate referrals, conduct pre-authorization, and arrange interpreter services.
Check patients in and out and offer enrollment in additional resources.
Coordinate appointments with nursing teams and providers to meet patient needs.
As applicable, coordinate provider schedules and manage work-queue issues, recalls, and waitlists.
Perform other setting-dependent duties, which may include chart preparation, financial assistance coordination, visit tracking, account management, reports, assessments, Telemed coordination, provider and schedule maintenance, charge entry and verification, appointment reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, cooperation, and effective teamwork.