Supervisor, Patient Access | Multiple Primary Care Clinics | 40hrs/week

Sanford Health • Sioux Falls, SD

4d

About The Position

The Patient Access Supervisor assists with implementing changes and processes that support efficient, high-quality Patient Access services and department goals. The role applies an advanced understanding of Patient Access workflows, end-user needs, health care practices, and regulatory and legal requirements. The supervisor leads Patient Access teams at the 32nd & Ellis, 69th & Louise, and Lennox clinics, providing mentorship, training, and visible leadership. Depending on the job location, the supervisor leads daily Patient Access operations, which may include admissions, discharges and transfers (ADT), registration, scheduling, appointment reporting, and electronic medical record (EMR) issues. The position also supports workflow development, data reporting, process improvement, change management, staff development, and the maintenance of appropriate staffing levels.

Requirements

• Associate's degree in a healthcare- or business-related field, or four years of related experience.
• Strong management skills and an assertive, visible leadership style.
• Strong quality assurance and critical-thinking skills.
• Excellent written and oral communication skills.
• Strong problem-solving and decision-making skills for complex situations.
• Effective and efficient meeting-management skills.
• Well organized, flexible, creative, and willing to implement new ideas.

Nice To Haves

• Previous experience with health insurance.

Responsibilities

• Ensure compliance with processes, policies, and regulatory requirements.
• Lead day-to-day Patient Access functions, which may include admissions, discharges and transfers (ADT) issues, registration, scheduling, department appointment reporting, and electronic medical record (EMR) issues.
• Assist in developing workflows that generate accurate patient data and support effective financial practices, including pre-authorization, assistance for underinsured and insured patients, and available government programs, while working to improve patient satisfaction.
• Assist the department management team with procedural changes related to workflows, ADT modules, and reimbursements for private, state, and federal payers.
• Collect and compile data, assess its accuracy and validity, interpret it, and create accurate, useful, and timely reports to support departmental training.
• Distribute work within areas of responsibility to achieve department and section goals, emphasizing accuracy, productivity, and completion within established timeframes.
• Promote a positive, team-based approach to problem solving and lead cross-functional teams in issue resolution, process improvement, and change management.
• Ensure projects are completed accurately and on schedule, within established deadlines and budgetary limitations.
• Facilitate change and communicate effectively to achieve organizational and departmental goals.
• Orient, train, schedule, evaluate, and provide continuing education for staff in areas of responsibility.
• Maintain appropriate staffing levels; communicate professionally with staff; mentor, motivate, and provide direction to staff; and empower their professional growth.
• Serve as a professional role model and provide visible leadership to diverse teams.
• Manage meetings effectively and use problem-solving and decision-making skills in complex situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree