Supervisor Patient Access

INTEGRIS Health•OK, OK

4d•Onsite

About The Position

INTEGRIS Health is hiring a full-time Supervisor Patient Access at INTEGRIS Health Edmond Hospital in Edmond, Oklahoma. The Patient Access Supervisor oversees daily operations for the assigned area, ensuring appropriate handling of complex patient access activities for ancillary, diagnostic, surgical, and emergency services. The role supports efficient operations, timely reimbursement, and positive customer and employee experiences. The supervisor oversees registration and patient access transactions, resolves patient access and account issues, supports and trains team members, and assists with hiring and onboarding. The position also leads process and quality improvement efforts and maintains compliance with applicable performance standards, regulations, policies, procedures, guidelines, and third-party contracts, including EMTALA and HIPAA.

Requirements

Four years of Patient Access operations experience in scheduling, registration, or insurance, or related experience in billing, collections, or accounts receivable.
Previous experience with medical terminology, basic ICD-10 and CPT coding, healthcare program reimbursement, and reimbursement methodologies.
Previous experience with Microsoft Office programs and admission/discharge/transfer or billing/claims management software.

Nice To Haves

One year of supervisory experience.
Experience with scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in a hospital or physician’s office setting.
Bachelor’s degree in a business-related field.
Healthcare certification such as AAHAM CRCS, HFMA CRCR, NAHAM CHAA, or CHAM.

Responsibilities

Supervise routine and complex registration activities, including scheduling, verification of patient demographic information, point-of-service payments, consent paperwork, document imaging, and compliance with documentation standards.
Supervise patient access transactions, including coverage eligibility, insurance verification, patient portion calculations, and authorization requirements, using available systems and resources according to assigned protocols.
Use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate internal and external customer requests.
Resolve routine and complex patient access and account issues, respond to reimbursement questions, serve as a systems expert for patient access specialists, provide on-the-job training, and support performance improvement and appropriate handling of complex transactions.
Develop team members through guidance, feedback, and training on processes, payers, and systems; measure productivity to identify and track performance improvement needs.
Assist the manager with interviewing candidates, hiring employees, and coordinating new employee onboarding.
Communicate effectively by telephone, email, and verbally with departments and caregivers throughout the health system.
Demonstrate the organization’s Vision, Mission, and values of Love, Learn, and Lead.
Supervise implementation of team-oriented process improvement initiatives for the department and organization.
Supervise continuous quality improvement efforts, establish goals, track progress, prepare data for presentation, and escalate performance issues.
Interpret and maintain compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts.