Patient Access Supervisor
About The Position
The Patient Access Services Supervisor reports to the Manager of Patient Access Services and, under general supervision, monitors operational systems and employee performance to increase patient satisfaction, operational efficiency, and effectiveness. The supervisor directly oversees the daily registration and scheduling functions of staff, ensuring Patient Access Services Representatives provide a high level of customer service and verify and prepare patient accounts for billing to maximize payment for MUSP and MUHA services. The role requires a bachelor's degree or equivalent education and/or relevant work experience, along with six years of progressive work experience and one year of management experience. The posting also lists alternative minimum education and experience combinations: a bachelor's degree and two years of directly related customer service experience; an associate's degree and three years of directly related customer service experience; or a high school diploma or GED and four years of directly related customer service experience. Medical office or hospital customer service experience is highly preferred, and prior supervisory experience is beneficial. Excellent communication skills are required, including the ability to communicate effectively with patients and families, physicians, employers, and third-party payers. The job includes physical requirements such as frequent standing, sitting, walking, bending, reaching, and repetitive hand and arm motions; continuous indoor work; and occasional lifting or carrying of objects weighing up to 15 pounds. Additional sensory and physical abilities are specified in the posting, with some requirements applying only to selected positions.
Requirements
- Bachelor's degree or equivalent education and/or relevant work experience.
- Six years of progressive work experience and one year of management experience.
- Alternatively, a bachelor's degree from an accredited college or university and two years of directly related customer service experience; an associate's degree and three years of directly related customer service experience; or a high school diploma or GED and four years of directly related customer service experience.
- Excellent communication skills.
- Ability to communicate effectively with patients and families, physicians, employers, and third-party payers.
- Ability to meet the stated physical and sensory requirements of the position, including frequent standing, sitting, and walking, and occasional lifting of up to 15 pounds.
Nice To Haves
- Directly related customer service experience in a medical office or hospital environment.
- Prior supervisory experience.
Responsibilities
- Monitor operational systems and employee performance to improve patient satisfaction, operational efficiency, and effectiveness.
- Directly supervise staff performing daily patient registration and scheduling functions.
- Ensure Patient Access Services Representatives provide a high level of customer service.
- Ensure patient accounts are verified and prepared for billing to maximize payment for MUSP and MUHA services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
