Patient Access Supervisor

Conifer Health Solutions•Birmingham, AL

About The Position

The Patient Access Supervisor provides guidance, mentoring, and training to new and existing Patient Access staff, supports daily account-handling work, and helps ensure the department meets operational goals. The role supports registration processes across Admitting, Centralized Scheduling, Emergency Department, and on- or offsite clinics. It monitors daily activity and performance metrics, assists with escalated issues and planning, and performs Patient Access functions as needed. The supervisor also participates in management and carries out supervisory responsibilities, including interviewing, hiring, training, directing work, evaluating performance, addressing complaints, and resolving problems. The role is based in a hospital work environment and may require availability for departmental needs and on-call work.

Requirements

High school diploma or equivalent.
At least 4 years of experience in a medical facility, health insurance, or related area.
Excellent interpersonal and organizational skills.
Demonstrated leadership abilities.
Thorough knowledge of computer systems in a health care information system.
Clear understanding of revenue cycle management and regulatory agencies.
Ability to receive and communicate detailed information orally and in writing.
Ability to work in a sitting position.
Must obtain and provide confirmation of required vaccinations and screenings before starting employment, as applicable and permitted by law.

Nice To Haves

College degree, preferably a 2- or 4-year degree in Business, Accounting, Medical Administration, or a related area.
At least 5 years of experience in Patient Access.
At least 2 years in a supervisory or lead role.

Responsibilities

Provide daily support, mentoring, and training to new hires and existing Patient Access staff.
Assist with managing escalated issues as needed.
Assist in preparing short- and long-range planning recommendations for registration areas, including Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics.
Maintain positive customer service and assist staff in resolving issues.
Enforce departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies.
Assist in developing and implementing policies according to hospital and corporate guidelines.
Monitor daily activity and complete performance and metric reports, such as financial clearance reports.
Perform special projects and reporting when assigned.
Perform Patient Access functions as needed.
Act as part of the management team to help ensure the group meets operational goals.
Interview, hire, train, assign and direct work, appraise performance, reward and discipline employees, and address complaints and resolve problems.
Be available to work hours and days as needed based on departmental or system demands and be on call as needed.