Operations Coordinator II
Masco Corporation • Roanoke, TX5d • Onsite
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Operations Coordinator II
Masco Corporation•Roanoke, TX
•Onsite
About The Position
To thrive as an Operations Coordinator II, strong organizational skills, attention to detail, and the ability to balance multiple priorities are essential. This role serves as a key link between customers, carriers, sales, customer care, transportation, and supply chain teams to ensure orders move efficiently from scheduling through delivery. We value individuals who take ownership, build strong relationships, and bring a proactive approach to solving operational challenges. We believe great service starts with reliable execution, accurate information, and a commitment to continuous improvement! In this role, you will coordinate customer shipments, manage carrier relationships, monitor order activity, and support the daily flow of operations within the distribution center. This position plays an important role in shipment planning, transportation management, customer issue resolution, and performance reporting. We rely on this role to identify and address potential disruptions, communicate effectively across departments, and help maintain a positive customer experience. We succeed when deliveries are on time and accurate, and customers receive the support they need.
Requirements
- A completed High school education is required
- 3-5 years of experience in logistics coordination, transportation, distribution operations, inventory control, or customer service support
- Experience coordinating shipments, carrier scheduling, dispatching, and transportation-related activities
- Strong knowledge of inventory management, warehousing, purchasing, receiving, and distribution processes
- Ability to analyze operational reports, identify trends, investigate discrepancies, and support root cause resolution
- Strong customer service and communication skills with the ability to resolve freight, delivery, and order-related issues professionally
- Proficiency with Microsoft Office and systems used for freight tracking, reporting, transportation, and order management
- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, organization, and attention to detail
Nice To Haves
- Preferred education in Business Administration, Supply Chain Management, Logistics, or a related field
Responsibilities
- Coordinate customer shipments
- Manage carrier relationships
- Monitor order activity
- Support the daily flow of operations within the distribution center
- Shipment planning
- Transportation management
- Customer issue resolution
- Performance reporting
- Identify and address potential disruptions
- Communicate effectively across departments
Benefits
- $3/hr shift differential for shifts starting at 12 PM or later
- Quarterly and holiday bonuses
- 15 paid days of vacation time off in the first year
- 5 days of sick time off
- 401(k) retirement plan with 4% match
- Annual retirement profit-sharing payments
- Competitive health plans for individuals and families
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
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