Senior Coordinator, Human Resources - Operations

Universal Orlando•Orlando, FL

About The Position

The Senior Coordinator, Human Resources supports the UDX Talent & Culture team by administering, processing, and sharing information related to employment, benefits, employment records, reporting, payroll, training and development, employee services, and employee relations. The role is a first point of contact for Team Members, helping identify and resolve issues when appropriate and referring matters for further investigation as needed. The position supports HR operations for UPR client groups, including NBCU- and UO-paid Team Members. It maintains and processes information in computer-based programs and provides first-line HR support. The position also carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Consistent attendance is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 3 years of Human Resources experience in a fast-paced environment, preferably in employee relations or an HR generalist role, or an equivalent combination of education and experience.
Strong communication skills at all levels of the organization.
Solid organizational skills and the ability to handle multiple priorities.
Ability to work independently as a self-starter with minimal day-to-day task supervision.
Professional computer proficiency.
Consistent attendance.

Nice To Haves

Bachelor’s degree in Human Resources, Psychology, Business, or a related field is preferred.

Responsibilities

Support Talent & Culture project planning, organization-chart creation and maintenance, and requisition tracking.
Ensure employment requisitions are opened and maintained.
Complete Personnel Change Request (PCR), Organizational Change Request (OCR), Personnel Payroll Action (PPA), and Position Management (PM) forms for NBCU and UO system changes.
Provide first-line support for employee relations issues; gather information, evaluate and respond when appropriate, or refer matters to the HR Generalist and Manager for investigation and follow-up.
Liaise with core Talent & Culture partners and provide Team Members with general information about policy interpretation, EAP concerns, benefits, payroll, records inquiries, and staffing needs.
Support performance-management systems, processes, and reporting as requested by the Talent & Culture team and client group.
Follow established UDX Environmental, Health & Safety policies, procedures, and training, and participate in related Team Member activities.
Maintain and process HR information in computer-based programs and provide first-line HR support for UPR client groups.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Perform other duties as assigned.