Senior Coordinator, Human Resources - Operations

Universal Orlando•Orlando, FL

About The Position

Supports the UDX Talent & Culture team by administering, processing, and distributing information related to employment, benefits, employment records, reporting, payroll, training and development, employee services, and employee relations. Serves as an initial point of contact for Team Members, identifying and resolving issues when appropriate. Supports UPR client groups and maintains and processes information in computer-based programs. The role supports both NBCU- and UO-paid client groups and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. A bachelor’s degree in HR, Psychology, Business, or a related field is preferred. The position requires at least three years of human resources experience in a fast-paced environment, preferably in employee relations or an HR generalist role, or an equivalent combination of education and experience. Strong communication and organizational skills, the ability to manage multiple priorities, independence, professionalism, and computer proficiency are also required. Consistent attendance is a job requirement. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employer states that a competitive compensation package is offered. Universal Orlando is an equal opportunity employer.

Requirements

At least 3 years of human resources experience in a fast-paced environment, preferably in an employee relations or HR generalist role, or an equivalent combination of education and experience.
Strong communication skills at all levels of the organization.
Solid organizational skills and ability to handle multiple priorities.
Ability to work independently as a self-starter with minimal day-to-day task supervision.
Professionalism.
Computer proficiency.
Consistent attendance.

Nice To Haves

Bachelor’s degree in HR, Psychology, Business, or a related field is preferred.
Experience in an employee relations or HR generalist role is preferred.

Responsibilities

Support project planning, organizational chart creation and maintenance, and requisition tracking for the Talent & Culture team; ensure employment requisitions are opened and maintained.
Complete Personnel Change Request (PCR), Organizational Change Request (OCR), Personnel Payroll Action (PPA), and Position Management (PM) forms for NBCU and UO system changes.
Provide first-line support for employee relations issues by gathering information, evaluating issues, responding when appropriate, and referring matters to the HR Generalist and Manager for investigation and follow-up as needed.
Liaise with core Talent & Culture partners and provide Team Members with general information on policy interpretation, EAP concerns, benefits, payroll, records inquiries, and staffing needs.
Support performance management systems, processes, and reporting as requested by the Talent & Culture team and client group.
Participate in Environmental, Health & Safety responsibilities by following established UDX policies, procedures, and training, and taking part in Team Member involvement activities.
Maintain and process HR information within computer-based programs and provide first-line HR support for UPR client groups.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Perform other duties as assigned.