Operations Coordinator Jobs

About The Position

Requirements

• Previous dealership experience strongly preferred — marine, automotive, RV, powersports, or a similar dealership environment.
• Experience working with Lightspeed or another Dealer Management System (DMS) strongly preferred.
• Understanding of dealership operations across Sales, Service, Parts, and Administration.
• Strong Microsoft Excel, Outlook, and general Microsoft Office skills.
• Comfortable gathering data, running reports, maintaining spreadsheets, and organizing operational information.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage recurring daily, weekly, and monthly responsibilities without losing track of deadlines.
• Strong written and verbal communication skills.
• Comfortable communicating and following up with General Managers and department leadership.
• Ability to handle customer concerns professionally and calmly.
• Self-motivated, dependable, and comfortable working across multiple locations and priorities simultaneously.

Responsibilities

• Support day-to-day operational coordination across multiple dealership locations.
• Help ensure required daily, weekly, and monthly checklists, reports, and operational tasks are completed accurately and on time.
• Follow up with General Managers and department leaders regarding outstanding reports, documentation, or required action items.
• Assist leadership with gathering information from dealership locations for operational reviews and reporting.
• Help maintain consistent processes and operational standards across the dealership network.
• Track assigned initiatives and follow up with appropriate teams through completion.
• Utilize Lightspeed Dealer Management System (DMS) to assist with dealership reporting and operational information.
• Run, gather, organize, and distribute Lightspeed reports requested by leadership.
• Assist dealership personnel with basic Lightspeed reporting and system-related questions.
• Review reports for missing information or inconsistencies and coordinate with dealership leadership when follow-up is needed.
• Assist with basic operational reporting, spreadsheets, data gathering, and recurring management reports.
• Maintain organized records and reporting files for dealership and corporate leadership.
• Serve as a central resource for escalated customer questions and concerns across dealership locations.
• Communicate directly with customers to gather information, provide updates, and coordinate resolutions.
• Partner with General Managers, Service Managers, Sales leadership, and other department leaders to investigate customer concerns.
• Track open customer issues and follow up internally to ensure commitments and resolutions are completed.
• De-escalate challenging situations while maintaining a calm, professional, and customer-focused approach.
• Identify recurring customer concerns and communicate trends to leadership.
• Assist with gathering and organizing materials for dealership safety programs, employee programs, training initiatives, and operational meetings.
• Coordinate distribution of safety materials, checklists, forms, and other required documentation to dealership locations.
• Help track completion of assigned safety, training, and operational requirements.
• Maintain organized records of program materials and dealership submissions.
• Partner with leadership and other departments on special projects and company-wide initiatives.
• Maintain regular communication with dealership leadership across Florida and Texas.
• Serve as a liaison between dealership teams and corporate leadership when information or documentation is needed.
• Help keep deadlines, reporting requirements, and operational priorities visible across locations.
• Coordinate follow-up on action items resulting from dealership meetings, operational reviews, or customer concerns.
• Identify recurring process gaps and bring opportunities for improvement to leadership.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Employee discounts.
• Career advancement opportunities throughout Boater’s World Marine Centers and the Outdoor Network family.