Junior Operations Coordinator (German-Speaking)
About The Position
The Junior Operations Coordinator will keep car transports moving smoothly across Europe from pickup to delivery. The role coordinates dealers, compounds, drivers, and carriers, communicates with customers throughout each transport, and responds quickly to delays or other issues. It is a hands-on, high-energy role at the heart of the customer experience, working within a growing operations team and closely with an experienced Operations Coordinator. The coordinator will take on part of a busy workload from day one, with the opportunity to grow responsibilities as the company scales. The role is part-time, 30 hours per week, and remote. The position is with a fast-growing, seed-stage European logistics technology startup whose AI-powered platform manages vehicle movements from order to delivery, with a focus on premium customer service.
Requirements
- Fluent spoken and written English and fluency in German.
- Based in Africa or Europe within two hours of CET, and available to work CET hours split between morning and afternoon.
- Confident on the phone and comfortable spending much of the day on calls.
- Organised multitasker with strong attention to detail who stays calm under pressure.
- Proactive and hands-on, able to spot and fix problems without waiting to be asked.
- High-energy and hardworking, comfortable in a fast-paced startup.
- Eager to take on more responsibility as the company grows.
Nice To Haves
- Background in customer support or sales.
- Experience in hands-on coordination roles such as travel and booking, administration, or client relations.
Responsibilities
- Coordinate car transports end to end, from pickup to delivery, across dealers, compounds, drivers, and carriers.
- Track active transports and respond quickly to delays and issues.
- Take customer calls in English and German and keep customers updated throughout each transport.
- Keep carriers, customers, and partners aligned so that every handover runs smoothly.
- Keep order and transport data accurate and up to date.
- Deliver a premium, reliable experience in every customer interaction.
- Provide ad hoc support to the wider operations team.
Benefits
- Competitive compensation.
- Professional development opportunities.
- Supportive remote work culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
