Junior Operations Coordinator (Portuguese-Speaking)

The Global Talent Co.

1d•Remote

About The Position

The Junior Operations Coordinator will coordinate car transports across Europe from pickup to delivery, working with dealers, compounds, drivers, and carriers. The role involves tracking transports, communicating with customers by phone throughout each transport, and responding quickly to delays or other issues. The coordinator will help ensure smooth handovers, maintain accurate order and transport data, and deliver a premium customer experience. This is a hands-on role on a growing operations team, working closely with an experienced Operations Coordinator and taking on part of a busy workload from day one. The role is suited to someone who is confident on the phone, comfortable in a fast-paced startup environment, and interested in taking on more responsibility as the company grows. It is part-time, 30 hours per week, remote, and requires working CET hours split between morning and afternoon. The employer is The Global Talent Co., which provides opportunities with innovative technology companies worldwide. The hiring company is a fast-growing, seed-stage European logistics technology startup whose AI-powered platform connects car dealers, compounds, and carriers and manages vehicle movements from order to delivery, with a focus on premium customer service.

Requirements

Fluent spoken and written English and fluency in Portuguese.
Based in Africa or Europe within two hours of CET, and available to work CET hours split between morning and afternoon.
Confident on the phone and comfortable spending much of the day on calls.
Organised multitasker with strong attention to detail who stays calm under pressure.
Proactive and hands-on, able to spot and fix problems without waiting to be asked.
High energy and hardworking, and comfortable in a fast-paced startup.
Eager to take on more responsibility as the company grows.

Nice To Haves

Background in customer support or sales.
Experience in hands-on coordination roles such as travel and booking, administration, or client relations.

Responsibilities

Coordinate car transports end to end, from pickup to delivery, across dealers, compounds, drivers, and carriers.
Track active transports and act quickly to resolve delays and issues.
Take customer calls in English and Portuguese and keep customers updated throughout each transport.
Keep carriers, customers, and partners aligned so handovers run smoothly.
Keep order and transport data accurate and up to date.
Deliver a premium, reliable experience in every customer interaction.
Provide ad hoc support to the wider operations team.