New Client Engagement (Bilingual Portuguese / English Speaking)

Gartner•Irving, TX

5d•Hybrid

About The Position

The New Client Engagement (NCE) role is part of Gartner’s Client Success Organization, which follows a Client for Life philosophy and aims to ensure clients receive value exceeding their investment. The role involves understanding client business priorities and challenges, explaining the value of Gartner’s products and services, and helping clients make effective business decisions. NCE includes Client Onboarding for new and upgraded clients and Insights Platform Walkthroughs, which demonstrate Gartner resources to prospects as part of the sales process. The NCE experience connects prospect demonstrations and client onboarding with ongoing service delivery support. The role applies strategic thinking and relationship-building to help executives address business challenges. It involves understanding critical initiatives, aligning Gartner research and expertise to client needs, and contributing to Gartner’s growth. The position requires proficiency in Portuguese and English and offers a hybrid work environment.

Requirements

Proficiency in Portuguese and English.
At least 6 months of relevant professional and/or internship experience, with a track record of success and a passion for driving client success.
Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
Ability to be agile and flexible.
Well-defined time-management and organizational skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead prospect and/or client calls to understand priorities and challenges and articulate the value of Gartner products and services.
Explain Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
Collaborate with Sales teams on effective demonstrations of Gartner products and resources to prospects or clients to increase engagement and the likelihood of license purchases.
Communicate with internal Gartner partners to overcome obstacles and maximize value delivered to prospects and clients.
Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.
Support customized onboarding experiences for new and upgraded clients and provide platform walkthroughs for prospects, as applicable to the NCE function.

Benefits

Competitive salary and highly competitive compensation.
Generous paid time off (PTO).
Charity match program.
Medical, dental, and vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching, with a match of up to $7,200 per year.
Professional development and unlimited growth opportunities.
World-class training through Gartner Academy and ongoing training from the L&D team and leadership.
Opportunity to purchase company stock at a discount.