Branch Operations Coordinator - Davidson County - Nashville, TN

Wells Fargo Bank•Nashville, TN

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital solutions, introducing customers to bankers, and completing branch operational activities while minimizing risk and following established policies. The coordinator handles routine to moderately complex transactional, operational, and customer-support tasks; supports the branch manager with operations and scheduling; and resolves daily teller-line issues under regional banking management. The role also assists customers and employees with concerns or complaints, provides service and financial-needs support, and motivates a diverse team to meet business objectives. The position may require working most Saturdays and is not eligible for Visa sponsorship. Posting locations are branches in Berry Hill, Madison, East Nashville, and West Nashville, Tennessee.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Ability to stay organized, work independently, and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and meet business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent customer service, build relationships, and complete requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.