Operations Manager - Nashville, TN
About The Position
PURE HomeRiver is seeking a results-driven Operations Manager to lead its Nashville, Tennessee office and manage all office operations. The role coordinates people, activities, and resources to accomplish property objectives established by the Broker and property owners, and participates in developing strategies, operational procedures, and policies. The position is office-based and focuses on portfolio growth, market share, profitability, compliance, efficient systems, and team accountability. The Operations Manager oversees staff and property-management operations, ensures compliance with company policies and applicable laws, monitors portfolio expenses and financial information, reviews monthly reports, and addresses operational issues. The role also builds and maintains relationships with clients, vendors, residents, employees, agencies, and community stakeholders; oversees timely property inspections and documentation; and keeps the Broker informed about reporting, performance, and portfolio-related disputes. The position may include coverage for staff during extended illness or vacation and other duties assigned in the Company’s best interest. The role is in-office in Nashville, TN, with a stated schedule of 40 hours per week. Compensation is $101,000–$107,000 annually, plus an on-target bonus, paid biweekly.
Requirements
- Active Tennessee real estate license.
- At least 3 years of residential property management experience.
- 5 years of supervisory experience.
- Previous team management experience.
- Strong working knowledge of landlord-tenant law, lease agreements, and the security deposit disposition process.
- Ability to manage office operations, staff, resources, compliance, and property-management objectives.
Nice To Haves
- Bachelor of Arts degree preferred.
- Hospitality or customer service experience preferred.
- Experience with property management systems is a plus.
Responsibilities
- Ensure company business complies with company policies and procedures and applicable fair housing, accessibility, credit reporting, real estate licensing, and other federal and state laws.
- Recruit and train team members, conduct annual performance appraisals of direct reports, and serve as Hiring Manager as needed.
- Implement and enforce Company policies within the property management team.
- Work with the Broker to establish and implement marketing procedures and portfolio growth strategies.
- Assist in achieving Company growth and profit goals.
- Ensure operations meet quality assurance standards through appropriate procedures, forms, and processes.
- Establish and maintain client, vendor, and resident relationships that support the Company’s objectives and desired image.
- Monitor portfolio costs and expenses through regular verbal and written reports from team members.
- Maintain effective working relationships and use checks and balances to identify and correct operational and communication discrepancies.
- Ensure effective vertical and horizontal organizational coordination.
- Ensure efficient administrative practices, including scheduling, contracting, and record keeping; recommend improved methods and procedures to the Broker as appropriate.
- Monitor financial information relevant to team operations for accuracy and compliance with Company requirements.
- Review monthly reports and determine corrective or follow-up actions with team members.
- Conduct periodic and annual performance evaluations of all direct reports.
- Ensure employees remain active and productive in their roles and eliminate waste and nonproductive time.
- Resolve business and personnel problems or grievances, address potential issues before they harm operational efficiency or Company reputation, and lead resolution of portfolio-related legal or contractual disputes while keeping the Broker informed.
- Develop and submit required reports to the Broker according to prescribed guidelines and deadlines.
- Maintain sound business relationships with customers, vendors, trade groups, employees, government agencies, and the community.
- Maintain staff morale and focus on productivity.
- Oversee timely inspections of portfolio properties and completion and processing of required documentation and reports according to Company policy.
- Keep informed about legal, regulatory, and technical changes in the industry and communicate relevant information to staff.
- Monitor business trends, advances, and improvements, and determine the economic impact of fiscal or political activities that could affect the Company.
- Conduct at least monthly staff meetings to communicate policy and procedure changes, legislative and regulatory updates, and technology changes and improvements.
- Provide staff coverage when needed due to extended illness or vacation schedules.
- Perform other duties as assigned to further the Company’s best interests.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan with a 4% instantly vested match.
- Generous vacation and sick time.
- Life and disability plans.
- Wellness fitness program.
- Employee assistance program.
- On-target bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
