Orientation Systems and Operations Coordinator

The Pennsylvania State University • University Park, FL

1d

About The Position

The Orientation Systems and Operations Coordinator supports the day-to-day operations of Penn State's New Student Orientation program. The position coordinates systems supporting student onboarding, administers operational workflows, supports financial transactions, manages reporting activities, and assists with program implementation. It works closely with campus partners to support the transition of new students and families and provides operational support for New Student Orientation.

The role supports onboarding, orientation registration, academic consultation, and course scheduling; executes and monitors processes across university systems; tracks student progress through onboarding requirements; and handles routine operational issues. It also supports registration financial activities, responds to inquiries, contributes to training and documentation, and assists with New Student Orientation, Welcome Week, and related transition programs.

Requirements

• GED or high school education.
• At least 2 years of relevant experience; relevant education may be accepted in lieu of experience.
• Relevant experience in administrative operations, customer service, business process coordination, data management, financial operations, systems administration, or a related field.
• Applicants must be authorized to work in the U.S.
• Required clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Responsibilities

• Coordinate operational processes supporting student onboarding, orientation registration, academic consultation, and course scheduling.
• Execute and monitor business processes across university systems, including Visual Zen, LionPATH, and Starfish.
• Monitor student progress through onboarding requirements and resolve routine operational issues.
• Generate reports, maintain records, and support data validation and process documentation activities.
• Coordinate New Student Orientation registration charges, refunds, adjustments, and reconciliation activities.
• Support student, family, and campus partner inquiries related to orientation and onboarding processes.
• Assist with training, documentation development, and user support for orientation systems.
• Support the planning and implementation of New Student Orientation, Welcome Week, and related transition programs.
• Collaborate with colleagues across the University on special projects and operational initiatives.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement plans
• Paid holidays, vacation, and sick time
• 75% tuition discount for employees and eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED