Orientation Systems and Operations Coordinator

Penn State University•University Park, IL

3d•$40,608 - $58,836

About The Position

The Orientation Systems and Operations Coordinator supports the day-to-day operations of Penn State’s New Student Orientation program. The role coordinates systems supporting student onboarding, administers operational workflows, supports financial transactions, manages reporting activities, and assists with program implementation. The position works with campus partners to support the transition experience for thousands of new students and families each year. The coordinator supports onboarding, orientation registration, academic consultation, and course scheduling; monitors operational processes across university systems; tracks student progress and resolves routine issues; maintains reports and records; and assists students, families, and campus partners with orientation-related inquiries. The role also supports registration financial activities, system training and documentation, and the planning and delivery of New Student Orientation, Welcome Week, and related transition programs. Occasional non-standard work hours, including evenings and weekends, may be required, particularly during New Student Orientation and Welcome Week. The position requires a GED or high school diploma and at least two years of relevant experience; relevant education may be accepted in lieu of experience. Required clearances include Pennsylvania State Police, Pennsylvania Child Abuse History, and Federal (FBI) Fingerprint Criminal Background Checks. Applicants must be authorized to work in the United States; Penn State does not sponsor or assume sponsorship of staff employment visas.

Requirements

GED or high school diploma.
At least two years of relevant experience; relevant education may be accepted in lieu of experience.
Relevant experience in administrative operations, customer service, business process coordination, data management, financial operations, systems administration, or a related field.
Authorization to work in the United States.

Responsibilities

Coordinate operational processes supporting student onboarding, orientation registration, academic consultation, and course scheduling.
Execute and monitor business processes across university systems, including Visual Zen, LionPATH, and Starfish.
Monitor student progress through onboarding requirements and resolve routine operational issues.
Generate reports, maintain records, and support data validation and process documentation.
Coordinate New Student Orientation registration charges, refunds, adjustments, and reconciliation activities.
Respond to student, family, and campus partner inquiries about orientation and onboarding processes.
Assist with training, documentation development, and user support for orientation systems.
Support the planning and implementation of New Student Orientation, Welcome Week, and related transition programs.
Collaborate with university colleagues on special projects and operational initiatives.