Ancillary Operations Coordinator (71017)

United Digestive•Atlanta, GA

About The Position

The Ancillary Operations Coordinator assists Ancillary Services department leadership in facilitating smooth and efficient operations. The role focuses on service schedule templates, inter-department relationships, provider, staff, and patient communication, and use of practice management and electronic medical record (EMR) systems. The coordinator plays a critical role in managing projects for new services, physicians, and practice initiatives, including updating process documents, implementing process changes, and coordinating ancillary vendor relationships and in-services. The position supports quality care and customer service across ancillary departments by designing and implementing processes and procedures. It serves as a point person for processes and functions in the practice management and EMR systems, and works with department leadership, the ancillary team, Revenue Cycle Management, and vendors on projects, process development, improvements, supply management, and education. The role also supports marketing activities for the Advanced Center for GI Therapeutics and maintains confidentiality and HIPAA compliance. The position requires a high school diploma or GED; a bachelor's degree is strongly preferred. Two to three years of medical office experience, particularly in healthcare operations and systems, is preferred. The role requires computer literacy, the ability to use healthcare systems and multiple Microsoft Office applications, and the ability to communicate courteously and clearly, prioritize multiple tasks, work under pressure, and apply clinical and non-clinical policies and procedures. The work involves sitting and standing in a normal office environment, with travel as business needs dictate.

Requirements

High school diploma or GED required.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Ability to deal with patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when dealing with people who are ill and need help.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure and assess, respond to, and communicate issues in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.
Ability to sit and stand in a normal office environment.

Nice To Haves

Bachelor's degree strongly preferred.
Two to three years of medical office experience, preferably concentrated in healthcare operations and systems.
Experience in project management and adhering to department budgets.

Responsibilities

Facilitate smooth and efficient Ancillary Services department operations.
Support delivery of quality care and customer service by designing and implementing departmental processes and procedures.
Serve as the point person for processes and functions in the practice management and EMR systems.
Maintain knowledge of and comply with policies and procedures, including government, insurance, and third-party payer regulations.
Partner with Ancillary Services leadership to create and execute project work plans, manage day-to-day project operations, follow up with project teams, and create or revise process and training documents.
Collaborate with department leadership to complete projects on time, within budget, to specifications, and accurately and efficiently.
Work with the ancillary team on new process and system development and implementation.
Partner with the Revenue Cycle Management team on continual ancillary process improvements.
Track, analyze, and recommend expansion of ancillary services.
Collaborate with vendors on supply management and contracted orders.
Coordinate vendor educational and training opportunities for ancillary services.
Abide by and promote HIPAA compliance and maintain strict confidentiality of patient information.
Participate in Ancillary Services department staff meetings.
Participate in marketing activities for the Advanced Center for GI Therapeutics.
Complete additional duties and responsibilities as assigned.
Plan, prioritize, and complete multiple tasks delegated by the Infusion Nurse Manager.
Communicate with patients and coworkers by telephone, email, and in person.
Travel as business needs dictate.