Ancillary Operations Coordinator

United Digestive•Atlanta, GA

2d•Onsite

About The Position

The Ancillary Operations Coordinator assists Ancillary Services department leadership in facilitating smooth and efficient operations. The role focuses on service schedule templates, interdepartmental relationships, provider, staff, and patient communications, and use of practice management and electronic medical record (EMR) systems. The coordinator supports projects involving new services, physicians, and practice initiatives, including process-document updates and changes, and coordination of ancillary vendor relationships and in-services. The coordinator helps ensure quality care and customer service across ancillary departments by developing and implementing processes and procedures. The role also supports project planning and execution, ancillary process and system development, revenue-cycle process improvement, service expansion analysis, vendor supply management and training, HIPAA compliance, department meetings, and marketing activities for the Advanced Center for GI Therapeutics. The position reports to the Infusion Nurse Manager.

Requirements

High school diploma or GED required.
Must be computer literate and able to operate healthcare systems and multiple Microsoft Office applications.
Ability to deal with patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when dealing with people who are ill and need help.
Ability to plan, prioritize, and complete multiple tasks as delegated by the Infusion Nurse Manager.
Ability to work under pressure and assess, respond to, and communicate issues in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.

Nice To Haves

Bachelor’s degree strongly preferred.
Two to three years of medical office experience, preferably concentrated in healthcare operations and systems.
Experience in project management and adherence to department budgets.

Responsibilities

Help ensure quality care and customer service in ancillary departments through the design and implementation of departmental processes and procedures.
Serve as the point person for processes and functions in the practice management and EMR systems.
Maintain knowledge of and comply with policies and procedures, including government, insurance, and third-party payer regulations.
Work with Ancillary Services leadership to create and execute project work plans and manage day-to-day project operations, including plans, team follow-up, and process and training documents.
Collaborate with department leadership to complete projects on time, within budget, to specifications, and accurately and efficiently.
Work with the ancillary team on new process and system development and implementation.
Partner with the Revenue Cycle Management team on continual ancillary process improvements.
Track and analyze ancillary services and recommend expansion.
Collaborate with vendors on supply management and contracted orders.
Coordinate vendor educational and training opportunities for ancillary services.
Promote HIPAA compliance and maintain strict confidentiality of patient information.
Participate in Ancillary Services department staff meetings.
Participate in marketing activities for the Advanced Center for GI Therapeutics.
Plan, prioritize, and complete multiple tasks delegated by the Infusion Nurse Manager.
Assess, respond to, and communicate issues in a timely manner, including when working under pressure.
Communicate with patients and coworkers by telephone, email, and in person.
Interpret and apply clinical and non-clinical policies and procedures.
Perform additional duties and responsibilities as assigned.