Branch Operations Coordinator Jordan Ranch, DeNovo

Wells Fargo Bank•Katy, TX

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. It also completes operational activities in accordance with established policies while minimizing risk, and performs routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners. The coordinator supports the branch manager with operational tasks and scheduling, resolves teller-line operational issues under the direction of regional banking management, and helps customers and employees resolve or escalate concerns and complaints. The role receives guidance from managers and exercises judgment within defined policies and procedures. It also provides excellent customer service, identifies information and services to meet customers’ financial needs, and motivates a diverse team to achieve its potential and business objectives. The position is based at 2605 Texas Heritage Pkwy, Katy, TX 77494. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to provide strong customer service by listening, eliciting information, and comprehending customer issues.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Ability to follow applicable policies and procedures and fulfill risk and compliance obligations.

Nice To Haves

Cash handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their full potential and meet established business objectives.

Responsibilities

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
Complete operational activities while minimizing risks under established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures and products, as well as partners across the organization.
Support the branch manager with operational tasks and scheduling.
Resolve issues related to daily teller-line operations under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns or complaints.
Receive guidance from managers and exercise judgment within defined policies and procedures.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services to meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk programs, policies, procedures, and risk and compliance obligations; escalate and remediate issues appropriately.
Work a schedule that may include most Saturdays.