Branch Operations Coordinator Leander, DeNovo

Wells Fargo•Cedar Park, TX

12d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports the customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It also completes operational activities while minimizing risk and follows established policies and procedures. The coordinator performs routine to moderately complex transactional, operational, and customer-support tasks; supports the branch manager with operational activities and scheduling; and resolves daily teller-line issues under regional banking management direction. The role helps customers and employees resolve or escalate concerns, identifies services that address customers’ financial needs, and motivates a diverse team to meet business objectives. The position is located at 19390 Ronald Reagan Blvd, Georgetown, Texas 78628, and its schedule may include most Saturdays. It is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Must not require visa sponsorship for this position.

Nice To Haves

Strong customer service skills, including listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns or complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance requirements, escalate and remediate issues, and make sound risk decisions.