Business Operations Coordinator

Wyndham Hotels & Resorts•San Diego, CA

About The Position

The Business Operations Coordinator performs all facets of the operations department, including tour reception, gifting, and contracts, in accordance with Travel + Leisure Co. Standard Operating Procedures. The role promotes a professional atmosphere for guests and Sales & Marketing staff, provides customer service, handles tour and gifting information, prepares and maintains contractual and legal documents, and supports internal departments. The coordinator is accountable for applicable scorecard metrics, accounting deliverables, cost of sales, product yield management, and adherence to procedures that safeguard company assets. The role has no supervisory responsibility. Daily work is verified daily, weekly, and monthly for accuracy. The position may require limited operational decisions when resolving owner issues or objections; errors may delay commissions, revenue recognition, or contract securitization and affect cost-per-tour and marketing payroll accuracy. No travel is required. The hourly rate is $20.20.

Requirements

High school diploma, or equivalent experience accepted in lieu of the education requirement.
One year of general office experience.
One year of customer service experience.
Proficiency in Microsoft Word, Microsoft Outlook, and Microsoft Excel.
Ability to make limited operational decisions when resolving owner issues or objections.

Nice To Haves

Proficiency in the Central Reservation System (CRS) or EPNY/Epiphany.

Responsibilities

Greet and qualify touring guests; collect and validate guest information; assign tours to Sales Agents and provide relevant information to the Sales & Marketing department.
Provide customer service to guests, answer phones and questions professionally, and assist property owners with contract questions or concerns.
Distribute premiums to guests after presentations and complete daily gift, tour, and contract reconciliation in all systems.
Enter tour and gifting information into Central Reservation Systems/Epiphany and run reports; prepare and balance cash, down payments, and site statistics for the Contract Department.
File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
Prepare timeshare sales contracts for the Sales Department and property owners; assist the Administrative Supervisor in supporting Sales staff; prepare and maintain legal documents.
Assist the Supervisor by providing additional administrative support to Sales, Marketing, HR, and Resort teams.
Perform other duties as needed.
Meet WCF Scorecard metrics and Accounting Deliverables, maintain Cost of Sales and Product Yield Management, and follow Standard Operating Procedures to secure company assets.