Operations Coordinator Jobs

About The Position

Requirements

• Bachelor’s degree in a related field or 1–2 years of equivalent experience.
• Ability to identify and resolve problems.
• Ability to maintain confidentiality.
• Ability to multitask while managing a variety of projects.
• Ability to communicate effectively verbally, in writing, and electronically.
• Computer savvy and familiar with standard office equipment.
• Strong proficiency in Microsoft Office Suite.
• Ability to perform work and maintain communication remotely.
• Strong customer service skills.
• Ability to work in a matrix environment.
• Highly collaborative nature.
• Highly autonomous and self-directing.
• Ability to meet the position’s physical requirements, with or without reasonable accommodation.

Nice To Haves

• At least 1 year of hospital, clinical business, or academic healthcare office experience.
• Knowledge of hospital operations and/or academic healthcare.

Responsibilities

• Build and maintain effective working relationships with corporate and practice leadership, academic partners, and coworkers to support program implementation.
• Assess trainee capacity by location, preceptor availability, specialty case availability, and trainee type.
• Work with practice leadership to identify effective preceptors and opportunities to maximize training efforts.
• Collaborate with clinical, operational, site, and scheduling leaders to ensure student clinical schedules meet training requirements.
• Coordinate trainee onboarding, including badge access and access to USAP clinical systems, with on-site coordinators and USAP and hospital administration.
• Facilitate trainee offboarding at the end of clinical rotations.
• Serve as the local point of contact for program inquiries, identify challenges, and escalate concerns to academic operations leadership.
• Update academic operations and practice leaders on academic programs and trainee trends or changes.
• Coordinate with clinical talent acquisition to support student engagement with the recruiting team, as applicable.
• Accurately and promptly track training data in the Prodigy trainee tracking system.
• Manage trainee and preceptor surveys and compile data for review and follow-up.
• Conduct routine and ad-hoc data analyses and prepare dashboards and trend reports; audit reports for accuracy.
• Develop and maintain standard operating procedures for training efforts within the relevant platforms.
• Design and distribute dashboards and reports to support data-driven decisions by clinical practices and the academic division.
• Coordinate training start dates and durations with academic institutions and facilitate student offboarding with on-site clinical coordinators.
• Maintain positive relationships with academic partners and escalate opportunities, issues, and barriers as appropriate.
• Analyze academic partner requests alongside practice training capacity and review trainee types to support balancing the trainee footprint.
• Assist with planning and logistics for program meetings and trainee site visits.
• Support the development of internal processes, workflows, and documentation.
• Maintain records and accounting of clinician CME/CEU for student-related efforts.
• Travel to conferences, meetings, and site visits as required.
• Maintain HIPAA and FERPA compliance and perform other duties as assigned.