Business Operations Coordinator I

Wyndham Hotels & Resorts • Nashville, TN

2d

About The Position

The Business Operations Coordinator I performs the operations department’s work across tour reception, gifting, and contracts in accordance with Travel + Leisure Co. Standard Operating Procedures. The role helps maintain a professional atmosphere for guests and Sales & Marketing staff, provides customer service, and supports internal departments with administrative tasks.

The coordinator greets and qualifies touring guests, collects and validates guest information, assigns tours to Sales Agents, and enters tour and gifting data into reservation systems. The position also distributes guest premiums, reconciles gift, tour, and contract records, prepares and balances cash and contract-related information, and files and secures documents. Additional duties include preparing timeshare sales contracts and legal documents, assisting with owner contract questions, and supporting Sales, Marketing, HR, and Resort teams.

The role requires one year of general office experience and one year of customer service experience, along with a high school diploma or equivalent experience. The coordinator’s work is checked daily, weekly, and monthly for accuracy. There is no travel required and no supervisory responsibility.

Requirements

• High school diploma; experience equivalent to the education requirement may be accepted in lieu of the education requirement.
• One year of general office experience.
• One year of customer service experience.
• Proficient in Microsoft Word, Microsoft Outlook, and Microsoft Excel.
• Ability to make limited operational decisions when resolving owner issues or objections.

Nice To Haves

• Proficiency in the Central Reservation System (CRS) or Epiphany (EPNY) is preferable.

Responsibilities

• Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and provide relevant information to the Sales & Marketing department.
• Provide customer service to guests, answer phones and questions professionally, and assist property owners with contract questions or concerns.
• Distribute premiums to guests after presentations and complete daily gift, tour, and contract reconciliation in all systems.
• Enter tour and gifting information into Central Reservation Systems or the Epiphany system and run reports.
• Prepare and balance cash, down payments, and site statistics for the Contract Department.
• File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
• Prepare timeshare sales contracts for the Sales Department and Property Owners, assist the Administrative Supervisor in supporting Sales staff, and prepare and maintain legal documents.
• Provide additional administrative support to internal departments, including Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Depending on position, paid time off, parental leave, and holidays.
• Paid time to volunteer at an approved organization through Wish Day.
• 401(k) with employer match, subject to eligibility requirements.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED