Business Operations Coordinator I

Travel + Leisure Co.•Nashville, TN

About The Position

The Business Operations Coordinator I performs all facets of the operations department, including tour reception, gifting, and contracts, in accordance with Travel + Leisure Co. Standard Operating Procedures. The role supports a professional atmosphere for guests and Sales & Marketing staff, and provides administrative support to internal teams. The coordinator handles guest information and tour assignments, customer inquiries, premium distribution, records and reconciliations, data entry and reporting, contract preparation, and document security. The role has limited operational decision-making authority when resolving owner issues or objections, and work is checked daily, weekly, and monthly for accuracy. Decisions can affect commissions, revenue recognition, contract securitization, cost-per-tour figures, and marketing payroll accuracy. The coordinator is accountable for WCF Scorecard metrics, accounting deliverables, Cost of Sales, Product Yield Management, and adherence to company procedures. No travel is required.

Requirements

High school diploma, or equivalent experience in lieu of the education requirement.
One year of general office experience.
One year of customer service experience.
Computer skills required.
Proficiency in Microsoft Word, Microsoft Outlook, and Microsoft Excel.
Ability to make limited operational decisions when resolving owner issues or objections.

Nice To Haves

Proficiency in the Central Reservation System (CRS) or EPNY is preferred.

Responsibilities

Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and provide information to the Sales & Marketing department.
Provide customer service to guests, answer phones and questions professionally, and assist property owners with contract questions or concerns.
Distribute premiums to guests after presentations and complete daily gift, tour, and contract reconciliation in all systems.
Enter tour and gifting information into the Central Reservations System or Epiphany system and run reports.
Prepare and balance cash, down payments, and site statistics for the Contract Department.
File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
Prepare timeshare sales contracts for the Sales Department and property owners; assist the Administrative Supervisor in supporting Sales staff; and prepare and maintain legal documents.
Assist the Supervisor with administrative support for internal departments, including Sales, Marketing, HR, and Resort teams.
Perform other duties as needed.

Benefits

Medical, dental, and vision coverage for eligible associates.
Flexible spending accounts.
Life and accident coverage.
Disability coverage.
Paid time off, parental leave, and holidays depending on position; temporary and/or seasonal associates are ineligible for paid time off.
Wish Day paid time to volunteer at an approved organization.
401(k) with employer match, subject to eligibility requirements.
Legal and identity theft plan.
Voluntary income protection benefits.
Wellness program, subject to provider availability.
Employee Assistance Program.