Account Manager Jobs

About The Position

Requirements

• Minimum 2 years experience with Account Management/Customer Relationship Management.
• A BS degree in Business Administration or related practical experience.
• Tremendous customer focus and the ability to act as the “voice of the customer.”
• “Do what it takes” attitude with strong sense of urgency.
• Ability & fortitude to tactfully present issues as well as suggested solutions to roadblocks.
• Must be detail oriented, pro-active, and have very good follow-through.
• Excellent communication skills, both written and verbal, with personnel at all levels within the organization (staff, peers, Senior leaders).
• Strong organizational skills.
• Attitude of continuous process improvement with a proven track record.
• Good working knowledge of all Microsoft Office applications, Outlook and Excel.
• Ability to anticipate the needs of sales, product development, and production.
• Knowledge of ERP systems.

Responsibilities

• Creates long-term relationships with clients.
• Serve as the interface between customer service and sales team, working with Account Executives to ensure client needs are met in a timely and efficient matter.
• Informs the Sales team of delays and changes.
• Verifies blanket releases were processed timely.
• Implements Customer required standards.
• Escalation contact for shipping discrepancies.
• Coordinate resolution of invoice discrepancies/overdue accounts.
• Collect payment on prepay accounts, as needed.
• Request and ship out samples, as needed.
• Stage / inspect mannequins for quality on samples, as needed.
• Partner with Engineering to ensure that part numbers are set up correctly.
• Generates formal quotes, garners approval, and maintains quote log for recurring orders, replacement orders, and catalog orders, as needed.
• Works with Operations to ensure orders are processed on schedule and handles any escalations.
• Seeks additional sales opportunities and new projects within all assigned accounts and sub-brands.
• Supports the creation and maintenance of an “Account Manual” per customer, detailing and documenting all current personnel/roles/contact information, projects and project status, current product mix, sales projections, unique requirements and demands, cultural notes, etc.
• Validates customer store openings and rollout schedules and ensures they are met with a 100% on-time delivery rate.
• Continually updates and monitors these schedules to ensure that production is properly coordinated with customer needs and expectation.
• Tracks all customer blanket orders so that Account Managers can communicate to the customer when the blanket is running low either by item or in its entirety.
• Receives customer complaints and quickly facilitates to resolution.
• Is the leader in helping to solve problems that may arise for all assigned accounts and ensures that any issues with projects and orders are properly shielded from the customer to maximize a pleasant and seamless customer experience.
• Proactively coordinates with appropriate management to determine the best method of communication to the customer and offers alternative solutions to any challenges that arise.

Benefits

• Medical/Dental/Vision Insurance
• Various Voluntary Insurance
• 401K Matching Program
• Short and Long-term Disability
• 12-week Parental Leave Policy
• PTO and 10 Paid Holidays
• Dog Friendly Workplace