Technical Account Manager 2 - San Francisco
About The Position
Datadog’s Technical Account Managers are in-house product experts who support the company’s worldwide growth by educating potential clients and helping existing customers succeed. The Technical Account Manager provides hands-on technical services to Datadog’s largest customers, supporting product adoption and advising on the company’s comprehensive suite of products and features. The role serves as a trusted advisor, connecting IT Operations to business value. This position advises customers on technical support and product adoption throughout pre-sales, post-sales, and renewal processes. It regularly assesses customers’ IT Operations environments, recommends ways to maximize Datadog’s value, and advocates for customers by understanding their goals and use cases. The TAM also participates in customer business reviews and collaborates with product management, engineering, and technical services to help identify new features and products, while continually improving product-adoption and customer-success practices. The role is based in a hybrid workplace. It includes travel to and from client sites and travel by auto, train, or air up to 20% of the time. The estimated yearly salary is $101,000–$134,000 USD, with a competitive salary and equity package that may include variable compensation. Compensation depends on skills, qualifications, and experience.
Requirements
- Solid technical grounding and hands-on IT Operations experience.
- Hands-on experience with AWS, Azure, or GCP.
- Comfort with scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet.
- Skill using CI/CD tools such as Jenkins or GitLab.
- Knowledge of containerization tools such as Docker, Kubernetes, or Rancher.
- Ability to sit for up to four hours and travel to and from client sites.
- Ability to travel by auto, train, or air up to 20% of the time.
- Previous experience as a Technical Account Manager supporting mid-market and/or enterprise customers in the cloud space.
- Experience using Datadog and/or other cloud monitoring tools.
- Fluent, daily use of AI tools, including regularly building custom skills, prompts, or automations to optimize personal workflow and eliminate repetitive work.
Responsibilities
- Advise customers on technical support and product adoption in connection with pre-sales, post-sales, and renewal processes.
- Regularly analyze customers’ IT Operations environments and recommend ways to maximize the value of Datadog.
- Advocate for customers by understanding their goals and use cases, then recommending process changes, product adoption, configuration, and additional features to meet their requirements.
- Participate in and prepare for monthly and quarterly business reviews with customers.
- Collaborate with product management, engineering, and technical services teams to help identify new features and products.
- Continuously evolve best practices for technical product adoption and customer success.
Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture, with opportunities to join Community Guilds and Inclusion Talks.
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match.
- Paid time off.
- Fitness reimbursements.
- Discounted employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
