Technical Account Manager 2 - San Francisco

Datadog • San Francisco, CA

6d • Hybrid

About The Position

Datadog’s technical solutions team educates potential clients and helps existing customers succeed. The Technical Account Manager provides hands-on technical services to Datadog’s largest customers, supporting product adoption and guiding customers across Datadog’s products and features. The TAM serves as a trusted technical advisor, connecting IT Operations to business value. The role is based in a hybrid workplace and may involve travel to client sites.

Requirements

• Solid technical grounding and hands-on experience in IT Operations.
• Hands-on experience with AWS, Azure, or GCP.
• Comfort with scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet.
• Experience with CI/CD tools such as Jenkins or GitLab.
• Knowledge of containerization tools such as Docker, Kubernetes, or Rancher.
• Ability to sit for up to four hours and travel to and from client sites.
• Ability to travel by car, train, or air up to 20% of the time.
• Previous experience as a TAM supporting mid-market and/or enterprise customers in the cloud space.
• Experience using Datadog and/or other cloud monitoring tools.
• Fluent, daily use of AI tools, including regularly building custom skills, prompts, or automations to optimize personal workflow and eliminate repetitive work.

Responsibilities

• Advise customers on technical support and product adoption throughout pre-sales, post-sales, and renewal processes.
• Regularly analyze customers’ IT Operations environments and recommend ways to maximize the value of Datadog.
• Advocate for customers by understanding their goals and use cases, then recommending process changes, product adoption, configuration, and additional features.
• Participate in and prepare for monthly and quarterly business reviews with customers.
• Collaborate with product management, engineering, and technical services teams to identify new features and products.
• Continuously evolve best practices for technical product adoption and customer success.

Benefits

• Best-in-breed onboarding.
• Generous global benefits.
• Intra-departmental mentor and buddy program for in-house networking.
• New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Inclusive company culture, with opportunities to join Community Guilds and Inclusion Talks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed