Client Project Manager - Sales & Account Growth - SA

Optimal Maintenance

9d • Remote

About The Position

We’re looking for a commercially driven Client Project Manager to win new clients, convert enquiries into confirmed work, and grow long-term client relationships in property maintenance and refurbishment. The role owns a client portfolio from identifying opportunities and preparing competitive quotes through negotiating with suppliers and subcontractors, overseeing delivery, and ensuring payment. Success means winning profitable work, delivering as promised, and encouraging repeat business.

The business is building its own system with AI and automations to reduce routine administration. The role uses tools such as ChatGPT and other approved systems to support sales, quoting, client communication, and productivity, while checking AI-generated outputs for accuracy and helping identify improvements. The successful candidate will also apply practical trade knowledge and continue learning about property maintenance and refurbishment.

This is a remote role supporting UK clients and delivery teams, with hours Monday to Friday, 8am–5pm UK time. The stated salary is 26,000–34,000 ZAR per month, plus a performance-based bonus.

Requirements

• At least two years’ experience in property maintenance, refurbishment, or a closely related trade services business.
• A track record of winning work, converting quotes, or growing client accounts.
• Strong sales and relationship-building skills, including confidence approaching new clients and developing repeat business.
• Confident negotiation skills and a sound understanding of pricing, costs, and profit margins.
• Practical trade knowledge and a commitment to continually developing it.
• Hands-on experience using ChatGPT or similar AI tools, with examples of how they improve productivity.
• Curiosity about AI and willingness to keep learning and adapting as company systems evolve.
• Experience coordinating clients, engineers, suppliers, and subcontractors.
• Strong organisation, clear written and verbal communication, and reliable follow-through.
• Confidence using CRM systems, job tracking software, and Microsoft Office.
• Experience working towards targets, participating in daily stand-ups, and contributing to process improvements.
• A proactive approach, including following up, solving problems, and taking responsibility for results.
• For remote work: own well-specified, reliable modern computer capable of running multiple business applications, AI tools, and video calls.
• For remote work: dual-screen setup.
• For remote work: good-quality webcam and headset with a clear microphone.
• For remote work: fast, reliable internet supporting video calls and cloud-based systems.
• For remote work: dedicated, quiet, professional home office suitable for focused work and client calls.
• Ability to work agreed hours aligned with UK operations, work independently, remain accessible to colleagues and clients, and own targets and results.

Nice To Haves

• A degree in any field.
• Occasional weekend availability.

Responsibilities

• Proactively identify and win new clients through outbound sales, referrals, and networking.
• Convert inbound enquiries into booked work through responsive communication, persuasive proposals, and consistent follow-up.
• Build client relationships, understand client properties and priorities, and act as a trusted point of contact.
• Generate quote opportunities by identifying maintenance and refurbishment needs within existing accounts.
• Follow up on opportunities, handle objections, and move prospects towards a decision.
• Manage the sales pipeline, quote conversion, and client revenue growth.
• Understand client requirements and coordinate engineers, subcontractors, or suppliers for surveys and specialist input where needed.
• Prepare clear, itemised quotes with accurate scope, pricing, and exclusions.
• Negotiate prices, availability, and terms with suppliers and subcontractors while maintaining quality and protecting profit margins.
• Develop a reliable supply chain and relationships that support competitive pricing and dependable delivery.
• Use trade knowledge to challenge costs, identify gaps, and propose practical solutions; seek technical advice when needed before committing to scope or price.
• Act as the client’s main point of contact throughout the job lifecycle.
• Coordinate engineers, subcontractors, materials, and access so work runs smoothly, and allocate work according to trade, location, and availability.
• Provide clear work instructions and keep clients informed of progress.
• Resolve issues proactively and escalate when necessary.
• Verify completed work through photos, client feedback, and completion checks.
• Agree scope changes and additional costs before extra work proceeds.
• Ensure jobs are invoiced within 24 hours of completion, follow up on outstanding payments, and resolve billing queries promptly.
• Monitor project profitability and take responsibility for commercial outcomes from enquiry through payment.
• Use tools such as ChatGPT to support quote drafting, client communication, meeting preparation, and sales follow-up; check generated outputs for accuracy.
• Learn and adopt the company’s system as its AI and automation capabilities develop, and identify opportunities to improve speed, accuracy, repetitive work, and client experience.
• Keep up with useful AI developments, test practical applications, and share improvements with the team.
• Maintain accurate client, opportunity, and job records and use approved tools responsibly.
• Continually develop knowledge of maintenance and refurbishment trades, materials, labour requirements, and pricing.
• Learn from engineers, suppliers, and completed projects; ask practical questions, recognise knowledge gaps, and seek specialist input when needed.

Benefits

• Competitive base salary with an uncapped bonus scheme.
• Profit-sharing scheme.
• Career development opportunities as the business grows across the UK and Dubai.
• Opportunity to contribute to a business building its own AI-powered systems and automations.
• Collaborative, performance-driven culture with clear targets and ownership of results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed