Manager, Account Manager | Growth

Ramp•New York, NY

4d•$180,000 - $247,000

About The Position

Ramp is hiring a manager to lead the Account Management team focused on growth among emerging and SMB customers. The manager will lead 5–8 Account Managers, each responsible for a book of approximately 3,000 customers, and build a scalable motion for customer growth. This is a build-focused role: the manager will establish the playbooks, coaching systems, and performance standards the team uses as the segment grows. The role owns team performance across spend activation, product activation, retention, and expansion. It includes hiring and developing Account Managers, coaching their customer work, improving team processes and tooling, forecasting results to senior leadership, and partnering across functions to remove blockers and drive customer outcomes.

Requirements

At least 2 years of quota-carrying sales or account management experience as an individual contributor, with a consistent record of exceeding goals; new-business or cross-sell/upsell experience is required.
At least 1 year of experience building and leading account management or sales teams, with a record of exceeding goals; new-business or cross-sell/upsell experience is required.
Success in fast-paced, results-oriented go-to-market environments; SaaS or AI company experience is preferred.
Passion for hiring and a thoughtful approach to team planning and development.
Ability to communicate contractual, technical, and financial value to customers, including executive leaders.
Proficiency with data analytics tools such as Salesforce, Looker, and Excel, and a data-driven approach to decisions.
Strong collaboration, influencing, communication, and presentation skills.
High agency and adaptability in a changing environment.
Willingness to engage directly with complex, challenging problems for the good of the business.

Nice To Haves

Experience in SaaS or AI companies.

Responsibilities

Build and lead a high-performing team of 5–8 Account Managers, setting expectations for culture, morale, and daily execution.
Prioritize the team’s time and work directly with Account Managers to identify and develop top accounts, particularly where customer trust is being established or repaired.
Manage team quota performance and pipeline generation to meet spend activation, product activation, retention, and expansion goals.
Forecast business results to senior leadership weekly.
Hire and develop Account Managers through training on products, buyer personas, competition, and tooling, including role-plays, game film, and real deal work.
Coach team members through daily one-on-ones, call feedback, enablement sessions, and career-path development.
Refine team processes and tooling to improve output and efficiency as the segment scales.
Represent Account Management cross-functionally and partner with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for the employee, with partial dependent coverage.
United States: One Medical annual membership.
United States: 401(k) with employer match on contributions made while employed by Ramp.
United States: Fertility HRA of up to $10,000 per year.
United States: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
United States: Relocation expense coverage to NYC or SF if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage of up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.