Business Growth Account Manager

Sorenson Communications • Columbia, SC

5d

About The Position

CaptionCall by Sorenson is seeking a customer-service-oriented Business Growth Account Manager to promote its captioning service to eligible customers. The role identifies opportunities through events, presentations, and support for local Account Managers’ office visits, demonstrating the product, explaining its benefits, generating leads, and expanding service opportunities. This is a full-time position with potential for career growth and advancement.

The position involves significant travel, including daily driving and travel by air as needed. It has no supervisory responsibilities. The role may access confidential and sensitive employee, customer, and technology information, which must be kept strictly confidential.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Meet or exceed role expectations and goals established by department management.
• Work evenings and weekends as needed.
• Drive and travel by air as needed.
• Tailor interactions to the unique needs of healthcare professionals.
• Present comfortably and clearly to large and small groups.
• Adapt to different sales situations and environments.
• Be reliable, organized, and punctual.
• Work independently.
• Communicate effectively in English through reading, writing, speaking, and listening.
• Have outside sales or similar experience.
• Have basic computer knowledge and experience.
• Have a reliable, licensed, and insured vehicle available at all times.
• Possess and maintain a valid driver’s license and a good driving record.
• Have a PC (not a Mac) and high-speed Internet connection for essential job duties.
• Maintain the integrity required to keep confidential information strictly confidential.

Nice To Haves

• Familiarity with assistive devices for people with hearing loss.
• Experience working with senior citizens.
• Positive attitude, team-player approach, good interpersonal communication skills, and ability to work across company departments.

Responsibilities

• Generate leads that result in installations by demonstrating the CaptionCall by Sorenson service to eligible users, Hearing Healthcare Providers, Senior Community Administrators, and Veteran Hospitals when directed by the Outreach Manager.
• Work with Hearing Care Professionals on the patient referral process when assigned.
• Represent CaptionCall at assigned events.
• Follow the company’s strict compliance policies.
• Use the company CRM to log daily activities.
• Perform other duties as assigned.
• Maintain the confidentiality of sensitive employee, customer, and company technology information.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED